Hub Assistant

Age UK Bradford District supports and enables older people in Bradford District in the following areas:

Information and Advice, Wellbeing and Engagement, Integrated Care. 

The Hub Assistant supports the day to day running of the retail element of our Community hubs, raising funds to support services for older people in Bradford District. This can include operating the till, providing an excellent service to our customers and promoting gift aid. Our locations are; Idle, Wrose, Shipley, Keighley, Allerton and Queensbury. This role can also include assisting people with initial enquiries or referring to the appropriate team and providing support to the wider hub activities.

Main Tasks include; provide a professional and friendly retail environment, Supporting enquiries by giving leaflets to customers, providing information on local community groups and events, Advising and helping customers to make their purchase, operating a till and handling various methods of payment, working as part of a team and on occasions under own initiative, contribute to general housekeeping, accepting donations and promoting gift ais, welcoming customers and providing excellent customer service, promoting gift aid t people dropping donations in the Hub.

Skills

Good communication skills. Polite, friendly and approachable attitude. To be reliable and non-judgmental. To work with minimum of supervision.    A willingness to learn and ability to follow instructions and guidelines. Literacy and numeracy skills (for volunteers operating the till).    Willingness to follow Age UK Bradford District values, policies and procedures, including Health & Safety, Data Protection & Confidentiality, Equal Opportunities. Polite and courteous at all times.    A basic understanding of older people and an appreciation of issues facing older people.