Volunteer Telephone Befriender

 Would you like to make a difference in someone’s life? Do you want to gain experience supporting people with their goals and needs?

As a Volunteer Telephone Befriender you will offer companionship through conversation. You will be matched with a befriendee and offer them emotional support, encourage them to achieve their goals, and help them feel confident and connected to their community.


Together Talks connects different support services across Bradford, enabling us to reach befriendees from a range of backgrounds and support needs. We are proud to offer volunteers different befriending opportunities, including:

• General chit-chats with people who are lonely and socially isolated

• Planned telephone support to help domestic abuse survivors reach their goals

• Planned telephone support with adults in receipt of social support services

• Planned telephone support with families, parents, or guardians

Before you begin, we will check your references and you will have a short telephone interview with the Together Talks Support Team to learn more about the service and decide which befriending option is best for you.


• A listening ear

• Strong, resilient, and empowering

• Keeping motivation high

• Good communication and conversational skills

• Link befriendees to other community interests and signpost to other services


  • Accessibility
    Flexible and remote role. Volunteers required to use their personal phone to make befriending calls.
  • Age restrictions
  • DBS check required
    We will complete this with you and cover the cost of the Enhanced DBS check
  • Equal Opportunities Policy
    Equality and Diversity training module
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
    Together Talks Support Team are available Monday - Friday 9:30am - 4:30pm for guidance, support and feedback.
  • Training provided
    Video training modules (approx. 1 hour)
  • Volunteer induction
    Induction presentation
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description
    Upon request

Application Process

  • Application Form
  • Informal Discussion
  • Interview
  • References

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

The Volunteer Telephone Befriender role is designed to be very flexible and can fit around other work, leisure, or study commitments. We ask for a minimum of 3 months commitment. You can be matched with 1 befriendee, or up to 5 befriendees depending on how much time you would like to commit. Phone calls to befriendees are weekly, and are usually between 10 mins - up to an hour per call.


This opportunity can be carried out whilst working from home.

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