Action Point

Front Desk Volunteer - The Bradford Police Museum

Role Title:

Front Desk Volunteer

Location:

Bradford Police Museum, City Hall, Bradford BD1

Purpose of the Role:

To welcome and assist visitors at the museum, provide front-of-house support, check in guests for tours, handle shop transactions, and help ensure the smooth operation of the museum’s public-facing activities.

About The Bradford Police Museum:

The Bradford Police Museum is an independent museum and registered charity, governed by a board of trustees and run by a team of passionate volunteers. We hold Arts Council England accreditation and were praised by The Times in 2023. Highly rated on TripAdvisor, the museum continues to expand its offer as we prepare for the City of Culture 2025.

Located in the heart of Bradford, the museum offers visitors guided tours of the beautifully preserved Victorian police cells and courtroom, alongside a gallery displaying items from our extensive collection. We are the only police museum in West Yorkshire and one of the few in the country to feature a fleet of historic police vehicles.

Our curatorial team works year-round to preserve and maintain our growing collection, ensuring the history and heritage of policing in Bradford is protected and shared with future generations.

Skills

Key Responsibilities:

• Welcome visitors and check them in for their tour

• Provide briefings and safety checks to ensure a safe, enjoyable visit

• Distribute guidance materials and explain museum facilities

• Collect admission fees and sell merchandise from the museum shop to visitors Complete paperwork relating to visitors and shop sales

• Monitor the museum’s online ticketing system for bookings

• Respond to queries sent to the box office email

• Follow museum policies on equality, health and safety, and safeguarding (training provided)

Desired Skills & Experience

• Friendly and collaborative approach to work

• A can-do attitude and willingness to complete tasks

• Numerate and able to operate card payment systems (or willing to be trained)

• Basic computer skills

• English language fluency to communicate clearly with visitors and staff

• Awareness of safety and the need to protect both visitors and exhibits

• Willingness to undertake Emergency First Aid at Work training (covered by the museum)

• Commitment to regular volunteering

• Support for inclusivity and accessibility for all visitors

• Genuine enthusiasm for the museum and its mission

• Previous experience in a shop or customer-facing environment

• Previous experience in a heritage or visitor attraction setting

Details

  • Accessibility
    There is step free access to museum. There is no disabled toilet.
  • Age restrictions
    Although we ask that you are over the age of 18 to apply for this role, we are willing to consider your application should you aged 16 or over and able to gain guardian or parental consent for you to volunteer.
  • DBS check required
  • Equal Opportunities Policy
    A full Equal Opportunities Policy will be provided to you during your onboarding process.
  • Expenses reimbursed
    A full Volunteer Expenses Policy will be provided to you during your onboarding process. You will also have ongoing access to this documents during your volunteer service.
  • Health and Safety Policy
    A full Health & Safety Policy will be provided to you during your onboarding process. You will also have ongoing access to this documents during your volunteer service.
  • Inclusive Volunteering Policy
  • Ongoing support
    You will receive ongoing support from the Museum Director, Volunteering Coordinator. We also encourage peer-to-peer support between museum volunteers.
  • Training provided
    You will receive ongoing training from the Museum Director, Volunteering Coordinator, and with existing volunteers. On occasion, the museum also provides external training relating the curatorial team duties.
  • Volunteer induction
    You will receive a full induction throughout your three month trial period.
  • Volunteer Policy
    A full Volunteer Policy will be provided to you during your onboarding process. You will also have ongoing access to this documents during your volunteer service.
  • Volunteers covered by insurance
    Volunteers are covered by public liability insurance while on duty
  • Written role description
    A full role profile is provided upon expression of interest, along with information on how to apply for the role.

Application Process

  • Application Form
  • Informal Discussion
  • Interview
  • References
  • Trial Period

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No Yes Yes No
Afternoon No No No No Yes Yes No
Evening No No No No No No No

Availability Details

Time Commitment: 10am to 3:30pm on Fridays and/or Saturdays (March to November) Volunteer availability is confirmed in advance with the volunteer coordinator. Additional opportunities to support evening tours and special events (optional)

Location

City Hall
Centenary Square
Bradford
BD1 1HY

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