Community Hub Assistant

The Community Hub Assistant volunteer will provide initial contact for people dropping into our Community Hubs. This includes welcoming people, assisting with initial enquiries or referring to the appropriate team and providing support to the wider hub activities.

Main Tasks

Welcoming people coming into the hub

Providing information on local community groups and events

Handing out information booklets and leaflets

Maintaining supplies of information and ensuring information points and community noticeboards are tidy and professional

Referring people needing advice to our team of advisors

Promoting gift aid to people dropping off donations in the hub

Processing retail sales through the till

Providing a listening and supportive ear

The First Contact Volunteer is not expected to give advice to people. Any queries requiring advice should be referred to the Advice & Casework team.

Skills

Understanding, patient and empathetic

Non-judgmental

Effective communication skills

Outgoing, personable and a good conversationalist

Ability to listen and ask appropriate questions

Willingness to follow Age UK Bradford District values, policies and procedures, including Health & Safety, Data Protection & Confidentiality, Equal Opportunities.

Polite and courteous at all times

Desire to support older people in the community

A basic understanding of older people and an appreciation of issues facing older people


Details

  • Accessibility
    Dependent on Venue
  • Age restrictions
    Minimum Age 18
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes Yes No
Evening No No No No No No No

Location

Age UK Bradford District
338 Allerton Road
Allerton
Bradford
West Yorkshire
BD15 7BN

Age UK Bradford District
45/47 Bradford Road
Idle
Bradford
West Yorkshire
BD10 9PB

Age UK Bradford District
Unit 8 Airedale Centre
Cooke Lane
Keighley
West Yorkshire
BD21 3PF

Age UK Bradford District
75 Wrose Road
Wrose
Bradford
West Yorkshire
BD18 1HX

Age UK Bradford District
22 High Street
Queensbury
Bradford
West Yorkshire
BD13 2PA

Age UK Bradford District
Unit 4/5 Arndale Mall,
Shipley
Bradford
West Yorkshire
BD18 3QQ


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