Community Hub Assistant

The Community Hub Assistant volunteer will provide initial contact for people dropping into our Community Hubs. This includes welcoming people, assisting with initial enquiries or referring to the appropriate team and providing support to the wider hub activities.

Main Tasks

Welcoming people coming into the hub

Providing information on local community groups and events

Handing out information booklets and leaflets

Maintaining supplies of information and ensuring information points and community noticeboards are tidy and professional

Referring people needing advice to our team of advisors

Promoting gift aid to people dropping off donations in the hub

Processing retail sales through the till

Providing a listening and supportive ear

The Community Hub Assistant is not expected to give advice to people. Any queries requiring advice should be referred to the Advice & Casework team.

apply here:Age UK Bradford and District | Volunteer with us

Skills

Understanding, patient and empathetic

Non-judgmental

Effective communication skills

Outgoing, personable and a good conversationalist

Ability to listen and ask appropriate questions

Willingness to follow Age UK Bradford District values, policies and procedures, including Health & Safety, Data Protection & Confidentiality, Equal Opportunities.

Polite and courteous at all times

Desire to support older people in the community

A basic understanding of older people and an appreciation of issues facing older people