Customer Support Volunteer (Bradford Forster Square Superstore)

Barnardo's is a British charity founded by Thomas John Barnardo in 1866, to care for vulnerable children and young people.It is the UK's largest children's charity.We protect, support and nurture the UK's most vulnerable children

We help hundreds of thousands of children, young people, parents and carers via our 800+ services across the UK.

Our amazing team of vibrant & diverse volunteers aged 14+ helps us run over 600 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!

Our retail shops are the face of our charity on the high-street and in local communities. As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit.

Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.

It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you: Our customer support volunteers provide a first class customer service experience, ensuring customers find everything they need during their visit.

What you will be doing: You may choose to do some or all of these tasks - working on the till, helping customers with enquiries, meeting and greeting customers, covering changing rooms. Maintain a high level of customer service Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries Process sales on the till Supporting customers with donations and gift aid Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan Ensuring the store remains clean and tidy Ensure all health and safety policies and procedures are adhered to Ensure all security procedures are adhered to

What's in it for you: Volunteer in a fast paced and diverse environment Have fun and meet new people Develop skills for your CV including confidence, teamwork and problem solving Make a difference to the lives of children, young people and their families Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses Full training and experience of working in retail as a volunteer

Location: Unit 17/17a, 53 Valley Road, Forster Square Retail Park, Bradford, BD1 4RN, United Kingdom

Minimum age: 14

Search & Apply to Volunteer direct: https://volunteer.barnardos.org.uk/opportunities/24209-customer-support-volunteer-bradford-forster-square-superstore-2022-01-06

Skills

The skills you need: Friendly and helpful Happy to be part of an amazing team of staff and volunteers Enthusiastic about the work of Barnardo’s Excellent customer service skills Good verbal communication skills and able to engage positively with customers Willingness to learn basic IT skills, for tasks such as working on the till Problem-solving abilities to help resolve queries and issues Ability to work independently, as part of a team and use your initiative