Manor House Steward

Manor House Stewards help bring the House to life, sharing stories and nuggets of information about the House with the public. Ensuring all our visitors receive a warm welcome, House Stewards make sure they have all the information visitors need about the House’s history, exhibitions and events so they get the most out of their visit. House Stewards are vital to keeping the Manor House open every weekend. Without their commitment the House would not be open for the public to enjoy. This voluntary role reports to the Volunteer Coordinator.

What does the role involve?

- Inspiring our visitors and helping them to learn more about this special building in an interesting and enjoyable way, by answering questions and providing appropriate resources to help them explore the House. - Making sure our collections, displays and exhibits are kept safe. - Ensuring visitors are made aware of any coffee and snack options and other merchandise including tickets for our programme of events. - Where appropriate, providing introductory information on volunteering and/or supporting the House through a donation or becoming ‘a Friend’. - Volunteering alongside another House Steward to provide the public with access to the House on Saturdays and Sundays between 11am and 4pm. -Ensuring the Health & Safety of visitors to the Manor House, and report any issues or concerns. -Evacuating visitors in an emergency. - Understanding Manor House policies and procedures and implementing them as and when necessary. - Participating as part of a small team of friendly stewards.

Skills

- Friendly and enthusiastic, with the ability to interact with a variety of people. - An interest in history and/or the arts and/or creating a fantastic community resource. - Keen to share your interest and knowledge of the Manor House with the public. - General fitness – the role involves standing on stone floors and using stairs although chairs are available. - Reliable with good time keeping. - Keen to be part of the Trust team. - Ability to adapt your style and method of delivery to a range of audiences. - Willingness and ability to attend training sessions. - Willingness to look out for fellow volunteers, understand each other’s limitations and provide assistance if and when necessary. - Able to participate in occasional extra Stewarding shifts when the House is open occasionally during the week.


Details

  • Accessibility
    We strive to be as accessible as possible and have an accessibility policy in place. However, due to the age of the building we do not have a fully accessible disabled toilet and the upstairs is accessible by stairs only. The downstairs gallery spaces are fully wheelchair accessible.
  • Age restrictions
    16 yrs plus
  • DBS check required
    Not required for this role
  • Equal Opportunities Policy
  • Expenses reimbursed
    Expenses policy in place
  • Health and Safety Policy
  • Ongoing support
    Support provided by Volunteer Coordinator
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
    16-85yrs
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No Yes Yes
Afternoon No No No No No Yes Yes
Evening No No No No No No No

Availability Details

Steward shifts run from 11-1.30 and 1.30-4 every Saturday and Sunday. We ask volunteers to try to commit to a minimum of 1 shift a month. Shifts can be booked using our online booking system, or via the Volunteer Coordinator.


Location

Ilkley Manor House Castle Yard
Castle Yard
Ilkley
West Yorkshire
LS29 9DT


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