Citizens Advice Witness Service Volunteer

The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.

The role involves providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff, and volunteers. Please be aware that courts vary in terms of accessibility and provision and are under the control of HMCTS. We will strive at every opportunity to support accessibility needs where resources allow.

In order to apply, please use the link below:

https://forms.volunteero.org/view/96bb8539-1217-4436-8ddc-de653dd17327

Skills

Witness Service volunteers need to have a caring, mature, supportive and empathetic manner towards others. You need to be friendly and approachable with good listening and verbal communication skills.

A non-judgemental, impartial and confidential approach to supporting others is essential. Volunteers need to have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.

Volunteers need to be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.