SSAFA Volunteer Caseworker

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this. Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Skills

Good listening and communication skills including written and spoken English Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms Good IT skills and willingness to use our on-line case management system (this is covered in the caseworker training course) Ability to keep within boundaries of the role with regards to friendship or giving advice Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability Ability to maintain confidentiality and keep information safely